Accessing a mailbox
Whenever you have a new voicemail message, you will hear stuttering dial tone when you go off-hook. In order to access the voicemail menu, you will need to dial *1# (star-1-pound) from your handset. Once you have access to the voicemail menu, you can check messages and record greetings. To record a new greeting, access the voicemail menu and press “0”. The menu will prompt you for the type of greeting. Record the greeting that you would like by following the prompts. The system will take you step by step through the options. Our system is very similar to your cell phone. Voicemail Command Menu:
- 1: Listen to voicemail messages
- 3: Advanced options
- 1: Reply
- 3: Envelope
- 4: Play previous message
- 5: Repeat current message
- 6: Play next message
- 7: Delete current message
- 8: Forward message to another mailbox – you must enter the mailbox number as its full 7 digits; It will be the same number as the full 7 digit telephone extension and not the 3 digit shortcut number for the extension.
- 9: Save message in a folder
- *: Help; rewind during message playback
- #: Exit; skip forward during message playback
- 2: Change folders
- A menu is then played of existing folders
- #: Exit
- 3: Advanced options
- 5: Leave a message
- *: Return to the main menu
- 0: Mailbox options
- 1: Record your unavailable greeting
- 2: Record your busy greeting
- 3: Record your name
- 4: Record your temporary greeting
- 5: Change your password
- *: Return to the main menu
- *: Help
- #: Exit