1) Call yourself (main number and then your extension) and press * when you hear your own voicemail greeting. 2) You will hear Allison Smith (the lady that does our system prompt voice-overs) say “Mailbox” – enter your mailbox number (same as your “long” 7 digit extension number) then press #. 3) Then she will say “Password” – enter your password then press #. 4) Allison will then say: “You have x messages”